My new Pivot Mach 6 frame has a direct mount derailleur option. The mounting area is unpainted and looks gnarly if you don’t run a front derailleur. I was more than a little disappointed Pivot doesn’t bother including a cover with the frame given that it’s one of the most expensive frames of its class in the market at ~$3300.00. To add insult to injury they want to then change you $35 for the cover as an accessory. 😦
Given how popular 1x setups are it’s silly to assume that a bling frame will see many derailleurs. It’s also a huge hassle to get a frame and then have to order some extra parts to finish it off. #pivotcyclesfail
This part should come bundled with each frame and if the price has to go up to $3335 so be it.
I don’t care about spending $35 on the part as much as I do supporting the dumb way Pivot handled the situation and continues to handle it. So I took matters into my own hands and with the help of some colleagues at work had a bunch of covers 3D printed. They turned out pretty nice and once painted will look like a factory part. I haven’t gotten around to painting mine, but hope to soon. A heavy application of primer and paint will fill the 3D printing marks and give a smooth finish.
Other Pivot owners were unhappy as well so I fired them off some covers in the mail. So far most have gone to the US, but I have sent covers to Belgium, Slovenia and Australia. Another Pivot owner was kind enough to buy some bulk bolts and send them to me so I can include the mounting hardware in any future shipments.
And we are doing this all for free. Because that’s how this situation should have been resolved by Pivot and as Ghandi said “Be the change you seek.”